Designing a seamless experience for Kemdikbudristek’s website through user-centered information design

The Need for Accessible Information

The Indonesian Ministry of Education (Kemdikbudristek) aimed to improve the dissemination of information by making their main website more easily accessible to all stakeholders. The goal was to treat the website as the main point of contact, directing users to essential information and then to more detailed sources within the ministry.

A User-Centred Design Approach

To achieve this, the project began with gathering input from all stakeholders, including the nine main departments of the ministry, to understand their agendas and current information dissemination methods. The team also conducted focus group discussions to explore user needs and behaviours when seeking education-related information. The design focused on the 20% of information that would be most important to 80% of users, while allowing for future growth and development. The website's information architecture was designed with a 'lobby' concept in mind, providing key information and directing users to the relevant department channels. A consistent grid system and limited interaction patterns were employed to ensure ease of use across different devices. Pop-up interactions were avoided to protect analytics performance. The team also provided the client with a project brief, offering guidance on content management, including image choices and content tagging.

A Modular and User-Friendly Website 

The result was a redesigned website with a simplified, concise, and modular information architecture that aligns with user behaviours and can adapt to future changes. Key findings include that users view the website as a valid source for fact-checking, but primarily rely on social media and internal channels for general information. Users also prefer personalised structures when accessing specific services.

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